Shipping & Returns
Effective date: September 17, 2026
Everything in our online shop is packed and shipped from the farm at 113 Barnes Road, Jackson, Georgia. Here is what to expect from checkout to delivery, and what to do if something is wrong with your order.
Shipping
Where we ship
We ship to addresses in the United States. We do not ship internationally at this time. Orders ship by USPS.
Shipping cost
| Destination | Rate |
|---|---|
| United States | $8.50 flat rate per order, any size |
The rate is shown at checkout before you pay. Order as much as you like in one order and pay shipping once.
Processing and delivery time
Pantry goods, pecans, and gift boxes usually leave the farm within 2–3 business days of your order. USPS delivery within Georgia and the Southeast is typically 1–3 business days after that, and 3–5 business days to the rest of the country. Around the holidays and during harvest, allow a few extra days. You will get an email with tracking when your order ships.
Fresh fruit
Fresh fruit is seasonal and ships only while it is being harvested, for example citrus from November through January and muscadines in late summer. Fresh fruit ships early in the week so it does not sit in a facility over a weekend, and it should be refrigerated as soon as it arrives. When a fruit is out of season its product page will say so, and you can contact us to ask when it will be back.
Shipping address
Please double-check your address at checkout. We are not able to reroute a package once it has shipped, and we cannot refund orders that are lost or returned because the address was incomplete or incorrect. If a package is returned to us, we will contact you to arrange reshipment at the standard rate.
Picking up at the farm
Everything in the online shop, and more, is available in person at the farm store during store hours. Pickup of online orders is not currently offered at checkout.
Returns and refunds
Food products cannot be returned
Because we sell food, we cannot accept returns or exchanges for change of mind, and opened or perishable items cannot be resold. Please read the product description, size, and ingredients before ordering, and ask us if anything is unclear.
Damaged, spoiled, or incorrect orders
If your order arrives damaged, a jar is broken, fresh fruit is spoiled on arrival, or you received the wrong item, we will make it right. Contact us within 7 days of delivery with your order number and a photo of the problem, and we will send a replacement or refund the affected items to your original payment method, whichever you prefer. There is no need to ship anything back to us.
Lost packages
If tracking shows no movement for 7 days, or shows delivered but the package has not arrived after 2 days, let us know and we will open a trace with the carrier and replace or refund the order once it is confirmed lost.
Canceling an order
Contact us as soon as possible if you need to cancel. We can cancel and refund any order that has not yet shipped. Once an order is on its way it cannot be canceled.
Refund timing
Refunds are issued to the original payment method. Once we process a refund it usually appears on your statement within 5–10 business days, depending on your bank.
Questions
Call the farm at (470) 308-1367 or send us a message. Have your order number handy; you can find it in your confirmation email or under My Account.